First Steps After Water Damage at Home

Water spreads quickly and can affect floors, walls and electrical systems within hours. What you do in the first hour matters, and your safety comes first.

1. Make sure it is safe

If water is near electrical outlets, appliances or your electrical panel, do not walk through it. If you can safely reach the main electrical switch without standing in water, turn off power to the affected area. If you are unsure, leave the area and contact your utility company. If you smell gas, leave the property and call 911 or your gas company.

2. Stop the water

For a burst pipe or appliance leak, turn off the main water shut-off valve. It is worth finding this valve now, before you ever need it — it is often near the water meter, in a basement, or where the main line enters the house.

3. Record the damage

Take photos and videos of affected areas and belongings before you move or clean anything. This helps with insurance claims.

4. Contact your insurer

Call your home insurance company early. Ask what is covered and whether they have requirements for how the drying and repairs are handled.

5. Start removing water safely

• Move valuables and furniture to a dry area.
• Remove standing water where it is safe to do so.
• Open windows and use fans to improve airflow, if it is safe to use electricity.

6. Arrange professional drying

Water that soaks into walls and under flooring may not be visible, and trapped moisture can lead to mould. Professionals use moisture meters and drying equipment to find and dry hidden water.

You can request help with water damage restoration from local businesses in your area.