Questions to Ask Before a Roof Repair

A leak or missing shingles after a storm can make you want to hire the first person who calls back. Taking a little time to ask the right questions helps you understand the problem and choose who to work with.

What exactly is the problem?

Ask the business to explain what they found and, where possible, to show you photos. A good explanation covers the cause, not just the symptom — for example, whether a leak comes from damaged shingles, failed flashing around a chimney, or a gutter overflowing under the roof edge.

Is this a repair or a replacement?

Many roof problems can be repaired. If you are told the whole roof needs replacing, ask why a repair would not work and how much life the current roof has left. A second opinion is sensible for any large decision.

Questions worth asking every time

• Is your business licensed for roofing in this state, and can I see your certificate of insurance?
• Will a permit be needed, and who will obtain it?
• What materials will you use, and will they match the existing roof?
• What happens if you find damaged decking once the shingles are off?
• What warranty do you give on the work, and is it in writing?
• How will you protect gardens, gutters and the driveway during the job?

A note on insurance claims

If the damage came from a storm, contact your insurer before agreeing to any work. Be cautious of anyone who offers to "handle your deductible" or asks you to sign over your insurance payment before work begins.

You can learn more about roofing services or read our roofing project guide to see what usually affects the cost.